Policies

POLICIES:

  • Each account will have an online portal to process payments, view and register for classes and special events, refer to previous emails and announcements, etc. It is the account holder’s responsibility to keep all information on your account (contact info, payment info, etc.) up to date. A link to this portal is provided on the HKSD website.
  • HKSD sends information primarily through email. Please make sure your email address is current in your customer portal to receive updates, newsletters, payment reminders, payment receipts, etc.
  • Payment methods include online payments, Visa, Mastercard, Discover, cash, and check. All payments received are applied to outstanding charges in the order in which they were billed. We do not accept payments over the phone or through email. There will be a $40 fee for returned checks.
  • Family tuition discounts apply only to siblings under the same account.
  • All tuition is due on the first of each month of the dance year, regardless of what day of the week the first falls. This includes weekends and holidays when the school is closed. Statements will be sent for overdue accounts only.
  • After the 10th of the month, tuition payments are considered late and a $15 late fee will be added to your account. All late charges will be carried over each month.
  • All accounts must keep a valid credit or debit card on file with HKSD to be enrolled in classes. Account holders may choose to have tuition payments automatically charged on the first or tenth of the month, OR may choose to have all charges (including Showcase costumes, etc.) automatically charged on the due date. This setting can be changed any time in the customer portal.
  • If an account becomes 60 days overdue the account holder authorizes HKSD to charge the card on file for the amount due.
  • Accounts must be paid in full to participate in the Showcase. The account hold authorizes HKSD to charge the card on file for any remaining balance one week prior to the Showcase.
  • The tuition rate is for the entire season (August through June). It is not based on the number of classes during a month, but on the entire duration of our season. Some months will have more/fewer classes, but tuition charges remain the same. The only exceptions are August and June, which are prorated to 1/2 monthly tuition.
  • No refunds or deductions are given if a student misses a class for any reason. Make-up Classes are available for missed lessons.
  • WITHDRAWAL FROM CLASSES:  If for any reason it becomes necessary to withdraw a child from a class, HKSD must be notified through email (office@heidiknightdance.com) before the first day of your child’s last month. For example: If a drop email is received on September 1st, October will be the student’s last month. September and October tuition will be due.  If a drop email is not received, the account holder will continue to be billed the regular tuition amount and will be responsible for payment. Non-attendance is not considered withdrawal from class.  HKSD does not require a contract. Therefore, if an account is closed, August and June tuition (paid at registration) will not be refunded.
  • VISITORS: In order to make class time more productive for everyone, we do not allow visitors in any of our classes. The only exceptions to this rule are the special visitor days for parents in December.